You’ve just finished onboarding as one of the newest members of the LOU Family! We realize there’s no way you can remember everything covered in onboarding, so we’ve compiled a list of frequently asked questions (FAQ) we get from clients in their first few weeks live on LOU.
Frequently Asked Questions
- How should I contact support when I have questions?
- Use these tips to submit a ticket or ask a question! Contacting Support: Help Us Help You.
- How do I access my Merchant Account?
- How do I run reports in my TSYS Merchant Account?
- What are some quick troubleshooting tips?
- How do I easily navigate LOU?
- How can I access and run reports in LOU?
- How do I clear my cache and cookies?
- Do you have month end reporting recommendations?
- How do I manage my users in LOU?
- How do I assign bundle access?
- How can I reset my Password?
- Where can I get information on my billing for LOU?
- How can I get started with LOU Integrations?
- Do you have recommendations for using the QuickBooks Online integration?
- How can I add my company logo to LOU?
- How can I access my Company Details?
- How do you create a sales order in LOU?
- How do you create a work order in LOU?
- How can I train my team on how to use the PAX machine?
Get Started with the Retail Bundle in LOU
Here are a few articles that focus on features in the Retail bundle:
- How to Post a Sales Transaction on PAX
- How to Manage and Create Customers in LOU
- How to Configure the PAX Cash Drawer
- How to Sync LOU Retail POS to LOU Web from your PAX POS Station
- How to Update LOU Retail POS on PAX
- How to Access Session Transactions on LOU Retail POS
- How to Access POS Station Management
Get Started with the Service Bundle in LOU
Here are a few articles that focus on features in the Service bundle:
- How to Use the Schedule Dashboard
- How to Access My Day
- How to Access My Tomorrow
- Service: Door Hangers
- How to Take Payments in the Field
- How to Create Schedule Divisions
Get Started with Marketing in LOU
There are several Marketing features in LOU which can be used separately or together to create a robust marketing strategy for your business. Check out this handy guide to get started:
How to Get Started with Marketing
Get Additional Training and/or Help in LOU
You can always send our Support Team an email at email@example.com or give them a call at 360-735-9520 ext 2.