1. LOU
  2. Invoices & Payments

How to Access and Manage Invoices

Invoices are an important component of the billing process in LOU. After you create a Sales Order or a Work Order, Invoices are the next step in the process for completing a transaction.

REMEMBER! Completed Invoices are created in LOU Web whenever a transaction is processed in LOU Retail POS.


Go to Invoices


Once you’ve invoiced Sales and Work Orders, those Invoices appear here. You can use the buttons across the top to filter your view by Pending, Complete, or Voided Invoices.

IMPORTANT! Invoices are sorted by Creation Date, not Completion Date. As with all Documents, when searching for a specific Invoice under Complete or Void Invoices, adjust your Date Range to include the date the Invoice was created.


As with all the Document Search pages in LOU, and many other Search pages, you can treat the grid of data as a report by clicking on the headers to reveal filter, sort, and other actions; and you can right-click anywhere in the grid to expose additional actions and Export options.


Actions Link

You can access the Invoice Profile, Customer Profile, Order Profile, Make a Payment, or Message the Customer.


Invoice Profile

The Invoice Profile is where you can make certain changes to the Invoice which can affect the Sales or Work Order associated with it. You cannot add or subtract SKUs or update the Customer information such as Bill To and Ship To Addresses. You can make the following updates/changes to an Invoice:

  • View History and Print the Invoice
  • Email or Text the Invoice to your Customer
  • Apply an Outcome: post a Payment, Apply a Payment, or Void a Payment.
  • Update the Profile information
    • The Invoice Date can be updated to any date between the Order Creation Date and Today. Use this option with extreme caution because it will change your financial postings. Best practice is to select the correct Invoice Date during Invoice creation rather than after the fact.



Payment takes you to Payments to process a payment on the Invoice.

You can view Payments that have been applied to this Invoice and Unapply them if necessary.


The Void link allows you to quickly Void the Invoice. Voiding the Invoice will reopen the Order associated with it. The voided Invoice will appear on the Invoices Search page under Void.

If you are voiding an Invoice that has already been completed and the Payment was already received, the Payment will be unapplied. The Payment will appear in Unapplied Payments on the Payments Search page and on the Customer Profile as a credit/On Account Amount.