We’ve all been there. You know you’re entering the correct password, but you get that “The username or password you entered is incorrect” message. You need to reset your password.
When you can’t remember your password, click the Forgot Password? link to receive a Password Reset email. REMEMBER! You shouldn't try to reset your password while someone else is logged into LOU on a different browser window on the same machine. Also, if multiple users use the same machine to access LOU, after making sure all other instances of LOU are signed out, make sure to use your browser's incognito/private window to access LOU and reset your password OR be sure to Clear Your Cache and Cookies before proceeding.
Click the link to reset your password.
IMPORTANT! Some email servers break the link. If you cannot click the link, copy the web address and paste in your browser window.
The link will take you to a window in LOU to create and confirm a new Password.
Password Reqirements: All passwords must be a minimum of 8 characters with at least one uppercase letter and one number. You should never use full words in your passwords. Do no use the word "Password" or any variation such as "Pa55word", "Passw0rd", etc. Do not use your company name, "Evosus", "LOU", or any variation of those words in your password.
Once you click , you will be taken to your LOU Sign In page where you can sign in with your new Password.
REMEMBER! If you have trouble receiving the Reset Password email, or if you’re having trouble resetting your Password, contact Support for assistance.